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Shipping & Returns Policy

Last updated: September 1, 2026

At HOTCHEE™, we want you to be pleased with your purchase. Please review our shipping, return, and refund policies below.

Shipping Policy

Orders are generally processed within 2–5 business days, excluding weekends and holidays.

After an order ships, estimated delivery is normally 5–10 business days, depending on the destination, shipping carrier, and product ordered.

Delivery estimates may also be displayed during checkout. Customers will receive shipping or tracking information when it becomes available.

Delivery times are estimates and may occasionally be affected by weather, carrier delays, holidays, or other circumstances outside our control.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee beginning on the date your order is delivered.

To request a return, you must contact us within 14 calendar days of delivery. Please include:

• Your name

• Order number

• Item being returned

• Reason for the return

• Photographs if the item arrived damaged or defective

Do not send a return before receiving return instructions from us.

Return Requirements

After your return is approved, the returned product must be received by us within 14 calendar days.

To qualify for a refund, the product must be:

• In good condition

• Unused, unless it arrived damaged or defective

• Returned with its original packaging when reasonably possible

• Free from damage caused after delivery

We reserve the right to refuse a refund for merchandise that is damaged, heavily used, altered, or returned outside the stated return period.

Return Shipping

Customers are responsible for all return shipping costs.

HOTCHEE™ does not provide prepaid return labels and does not reimburse return postage, except when required by law.

We recommend using a trackable shipping service. We cannot issue a refund for a return that is lost or not delivered to us.

Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

Approved returns will receive a refund of the full purchase price paid for the returned product. Return shipping costs are not refundable.

Refunds are normally processed within 5–10 business days after the return has been received and approved. Refunds will be issued to the original payment method.

Your bank or credit card company may require additional time to post the refund to your account.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

Contact us promptly if your product is damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging so we can review the issue.

Contact Us

To request a return or ask a question about shipping or refunds, contact:

Life’s Emotions LLC / HOTCHEE™
Miami Beach, Florida 33141
blamehotchee@gmail.com
Website: blamehotchee.com